250.629.3233 (Clinic)

Coronavirus (COVID-19) Update on Pender Island as of March 27th, 2020

Thanks for doing all you are to keep Pender well!

We continue to ask that you stay at least 6 feet away from anyone not living in your home, take advantage of the opportunity to pre-order groceries and hardware supplies limiting your possible exposure, and wash your hands (applying cream after). If you are feeling somewhat unwell, running a fever or having trouble breathing, call 811, use the self assessment tool, or call the clinic. These are the tools that will make the difference.

Stay on Pender, enjoy the outdoors, reacquaint yourself with phone conversations, board games, baking, solitary walks in quiet areas of the island, a long cup of tea on the deck…….the list goes on. Think of being welcomed at home, rather than confined at home or “stuck” at home. Look away from dust bunnies and admire the birds, buds and sounds of spring. Maybe begin creating a list of your favorite songs, start singing or playing them. This is a challenging, difficult time. YOU have the tools to make the difference. They are free, easy and accessible. Oh yes, stop touching your face!!! (as I remove my hand from my chin).  ~Marion Alksne, Executive Director, PIHCS

A note from the Medical Clinic Staff:
Our heartfelt thanks to you all for your encouragement and support over the last few weeks. It is very appreciated.
As of this week, the clinic is on lockdown and in-person access is limited. But, we are still here for you and the medical providers are doing telephone consults as well as responding to all urgent and emergency visits .
Here’s what you can do to help us:
Please call and receive instructions from staff before coming down to the clinic.  
We are using all telephone lines available to us in the clinic, some from offices that are currently vacant. Please call us on the general line – 250-629-3233 – do not press “redial” or use the number on your call display.
If you receive a message from the clinic, please listen to the message before calling us back so we have the info to direct your call appropriately.
We are using the old pick-up/drop off box for paperwork, including TAP forms. The box has been moved and is now on the side of the building outside the optometry office entrance (facing the ambulance station).
We now have a doorbell at the front door. This will help you get our attention if we do not see you immediately.
We are all practicing physical distancing so please don’t think us rude if we ask you to keep back when we meet you at the door!
We have received calls from you asking if you can bring us treats. You are all so kind! And while we are all cookie and chocolate fiends here, we must decline these offers. Right now, the best gift you can give us is to  #stayhome, #bekind and #plankthecurve!


Coronavirus (COVID-19) Update on Pender Island as of March 23rd, 2020

A friendly reminder……….It is not in our nature to pass car stops or hitch hikers, but for now, it has to be.
We can not keep 6’ distance between us and a passenger, even if they sit in a back seat.  Further more, you can not accurately wipe down all the surfaces in your vehicle to sanitize it after providing a ride………..most interior roofs are fabric, and there are lots of nooks and crannies that will be missed but can easily hold droplets.  Sadly this means there is no means of public transportation for those in need. 
Truly, there can be no exceptions, unless the person looking for a ride, lives with you (ie: has daily direct contact with you.)  It will be very hard to drive by those we know, usually give rides too, or just plain look exhausted……….but this is what we have to do to get out of the situation we are in world wide. 
No rides, no exception.  
Marion Alksne

Coronavirus (COVID-19) Update on Pender Island as of March 23rd, 2020

Well, it has been a challenging year, to say the least!  Yesterday, after getting off the phone with family in SK, AB and Ont., I truly was thankful to be here, where we can walk outside and still maintain a healthy 6’ distance from anyone.   It is critical, now more than ever, that you realize maintaining physical distance and handwashing are two of the most important tools.  Facemasks and gloves do not give you licence to get closer.
The staff at the clinic want you to know they are here and ready to help.  We are just approaching things in a different manner, but if anything, our compassion level is heightened.  PLEASE, call before you come.  We are solving as much as we can over the phone.  Our Primary Care Providers are calling people directly, answering questions and problem solving.  For those that the doctors decide must come in, you are to wait in your car and one of the MOA’s will go out to get you.

We have hand sanitizer and a mask at the door for you to use, and we are only allowing one patient at a time to come into the building.  That will make it much safer for you, but a tad lonelier too.  The MOA’s and our cleaning staff are being vigilant in keeping it safe for you to be here.  The community health nurses and the doctors are both increasing their in home visits, rather than having people come to the clinic.

Each one of us has someone we are worried for and want to protect.  PLEASE act as though you are a carrier, stay home or go on solitary walks, avoid commercial enterprise as much as possible.  Our businesses are doing an amazing job of supporting you with curbside service and allowing pre-ordering.

There are some wonderful things happening on the island, hearts being posted in windows for you to spot as you are out for a walk, Christmas lights being on at night, neighbourhood phone checks, surprise care packages being left on doorsteps, online local fitness classes…………the list goes on.  We have always been a creative, caring place to be!   Lets continue to be tender towards each other, and  support each other………………from a distance!!!  So get out your hockey stick, and let no one outside of those you live with, get closer than the fully extended length of the stick!!

Marion Alksne
PIHCS Exec. Director

Coronavirus (COVID-19) Update on Pender Island as of March 19th, 2020

With many thanks to the Lady Minto Hospital Medical Staff Association for their ongoing updates. The below information was adapted from these 2 posts:

Update as of 1:00 PM March 19, 2020

We are not aware of any definite COVID cases on Pender Island. The Medical Health Officer keeps us informed on a regular basis. However, given the emergence of cases elsewhere on Vancouver Island, we are assuming that there are cases in our community and are acting accordingly. We are all part of this pandemic. BC and Vancouver Island’s infection rate curves are following that of other countries; we are just a bit behind. We are in the critical period to “flatten the curve” and slow the rate of spread of COVID-19.

Knowledge of a positive COVID-19 case does not change how we respond; the basic precautions (as noted below) are the most effective tools that we have.

Locum physician and Pender resident, Dr. Knight, said today, “What is going to get us through this is partly how we look after ourselves, but most importantly, how we look after each other.”

Please be advised: we will not be sharing information about individual cases.

The BC Centre for Disease Control posts updated case counts and press statements here: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/case-counts-press-statements

BC COVID-19 Self-Assessment Tool: https://covid19.thrive.health/

The most effective tool we have to prevent spread is physical separation. We implore you to maintain social distancing of 6 feet (2 meters), which is the typical distance from fingertip to fingertip with arms outstretched. If you have any cold symptoms, or are returning from out of the country, you must self isolate for 14 days.

  • If you have any symptoms of a cold or respiratory illness, assume you are infectious and stay at home and self isolate for 14 days.

  • Confidentiality is terribly important. Careless talk will cause needless harm and worry. Rumors always spread faster than facts. Please be respectful of other people’s privacy.

  • Be kind to each other, offer friendship and help. We are a great community. Let us keep it that way.

  • Please DO connect by phone with neighbours and returning travellers to help with groceries.

  • Think about this as an opportunity to support the more vulnerable in your community (see link here for a UK model: https://covidmutualaid.org/


  • Wash your hands often with soap and water for at least 20 seconds.
  • If a sink is not available, alcohol-based hand rubs (ABHR) can be used to clean your hands as long as they are not visibly soiled. If they are visibly soiled, use a wipe and then ABHR to effectively clean them.
  • Do not touch your face, eyes, nose or mouth with unwashed hands.
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough.
  • Regularly clean and disinfect frequently touched surfaces.
  • Do not share food, drinks, utensils, etc. 

For inquiries about COVID-19 that are health related, call BC HealthLink at 811 (or 711 for the hearing impaired).

For other inquiries related to COVID-19 that are about cleaning, self isolation, quarantine, etc. call ‪1-888-COVID19 (888.268.4319).


Please continue to follow all previously posted protocols.

Thank you for your ongoing support and cooperation!

Coronavirus (COVID-19) Precautions on Pender Island as of March 17th, 2020

It fills our hearts to see how Pender Island has truly come together during this challenging time. We would like to extend our sincere gratitude to everyone for showing such kindness and compassion to each other, along with the many phenomenal offers of help. Thank you to all of the businesses and organizations that are making extremely difficult decisions in order to decrease the risk to the community.
Mandatory Self-Isolation upon return to Pender from out of the country
It is now mandatory that anyone coming to Pender from any location outside Canada self-isolate for 14 days following their return. This is no longer a voluntary measure and has been mandated federally and provincially. The importance of this measure cannot be stressed enough. Please help us get this critical message out to the many Pender Islanders who are returning from winter vacations and may not be aware.
For more information, refer to the Provincial Health Office’s Self-Isolation Information and Monitoring Form: Click HERE
Additional links:
BC COVID-19 Symptom Self-Assessment Tool
Taking care of your mental health during the COVID-19 pandemic
BC CDC Common Questions - COVID-19

BC CDC Press Statements and Case Counts

New Provincial COVID-19 Hot Line:
A dedicated phone line has been established to answer general questions and provide information about the coronavirus.
Call: 888-COVID19 (888.268.4319)
Please continue to call 8-1-1 for specific questions related to any symptoms you are experiencing.
Pender Island Health Centre Protocols during this Pandemic
Please avoid coming to the clinic for non-essential reasons.
• Consider requesting a phone appointment for follow-up on diagnostic results or other investigations.
• We will gladly renew and fax prescriptions over the phone.
• If you need a TAP form, please call ahead so it’s ready for you when you come to pick it up.
If you do have to come to the clinic:
• Please be diligent about using the hand gel station as you enter the clinic.
• Practice social distancing by sitting or standing at least 2 metres (approximately 6 feet) away from anyone else.
• Stand back from the reception counter and maintain a distance from the medical office assistants.
The COVID-19 situation is evolving very rapidly so please follow credible news sources and watch for new updates to help you stay informed.
Yours in good health,
Dr. G. Moore and clinic staff

**Many thanks to Mayne Island Health Centre Association for some borrowed content**

Medical Clinic

The Medical Clinic provides a general family practice for all residents who register as a patient with the Clinic. The clinic also provides 24/7 emergency treatment for the Pender community.  

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Programs & Services

The Health Centre provides a wide range of health and social support services to assist in treating chronic conditions and traumas, promoting prevention of  illness, and developing a healthy lifestyle.

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The Pender Islands Health Care Society (PIHCS) maintains and operates the Pender Islands Health Care Centre, delivers a number of services directly, and promotes the delivery of quality health and social services for  the community.

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In case of an Emergency call 911


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PIHCS is looking for a relief cleaner and a casual handyman.
Please see the attached memo from the Pender Islands Health Care Society, regarding COVID-19.

About Us

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The Pender Islands Health Care Society (PIHCS) maintains and operates the Pender Islands Health Care Centre, delivers a number of services directly, and promotes the delivery of quality health and social services for the community. Click here to view the PIHCS page
On a regular basis, we publish newsletters on our website to keep you up to date with the newest developments and recent news of the Pender Island Health Care Society. Click here to view the News and Events page
5715 Canal Road
Pender Island, BC
V0N 2M1
Medical Clinic: (250) 629 3233
Health Care Society: (250) 629 3326
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